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It takes 24 – 48 hours, not including weekends, for funds to appear in your external transaction account. Keep in mind that redraws are processed each business day at 2.30pm. Any requests made after this time will be processed on the next business day.

An offset account can be setup over the phone. Just call our Customer Care team on 13 72 62 and they will take care of it for you. Click here for further details on how the offset account works.

Your settlement letter will contain a BSB and account number for the loan or offset portion you wish the funds to be credited into.

The annual fee is due each year on the date your loan settled. It is direct debited from the bank account that is linked to your loan. Specific details can be found when you login to Loan Enquiry.

Select the "New User" option in Loan Enquiry and enter your 9 digit loan number. The first 4 digits are entered in the first loan number field and the remaining digits in the second field. Answer the remaining identification questions and an activation email will be sent to you. If you have any issues call Customer Care on 13 72 62.

If you are looking to refinance a loan from another lender or to fund a new property you are purchasing, you can apply using our online application.